NeatCrew help center
NeatCrew Support
Help for the NeatCrew mobile app, chat, employee portal, and company operations tools provided by Neat Trucking Inc.
Contact support
Send us a description of the issue, your device model, operating system version, NeatCrew version, and a screenshot when possible. Never include your password.
support@neattrucking.comCommon help topics
Sign-in and account access
NeatCrew accounts are provided by Neat Trucking. If your account is locked, inactive, or missing a role or terminal, contact your manager or email support.
Notifications
Confirm that notifications are enabled for NeatCrew in your device settings and that the app is signed in. Include your device type when reporting a problem.
Chat and synchronization
For missing messages, delivery indicators, or room access problems, reconnect to the internet and reopen the room. Contact support if the problem continues.
Photos, audio, and attachments
Verify that NeatCrew has permission to use the requested camera, microphone, photo library, or location feature and that the device has a working connection.
Before contacting support
- Confirm that the device has internet access.
- Close and reopen NeatCrew.
- Install the latest available version of the app.
- Check the camera, microphone, photo, location, and notification permissions needed by the affected feature.